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PRIVACY POLICY

Last Updated: January 7, 2026

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The Animal Doctors ("we," "us," or  "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (https://theanimaldoctors.net/), use our AI chat services, or interact with us via marketing communications.


1. INFORMATION WE COLLECT
We collect information you provide directly to us, including:

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  • Contact Information: Name, email address, and phone number when you fill out forms or use our chat widget.

  • Pet Information: Details about your pet’s health or history provided during inquiries.

  • Usage Data: IP addresses, browser types, and interaction data via cookies and tracking pixels (e.g., Google Analytics).

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2. MARKETING COMMUNICATIONS & OPT-INS
By providing your contact information via our website, chat widget, or registration forms, you consent
to receive marketing communications from The Animal Doctors, which may include newsletters,
promotional offers, and service reminders.

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  • Email Marketing: You may opt-out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.

  • SMS/Text Messaging: If you provide a mobile number and opt-in to text communications, we may send service updates or promotions. You can opt-out by replying "STOP" to any message.

  • AI Chat Data: Information shared with our AI chat assistant is used to improve our services and may be used to follow up with you regarding your specific inquiries.


3. HOW WE USE YOUR INFORMATION
We use your information to:​

 

  • Schedule and manage veterinary appointments.

  • Respond to inquiries via our AI chat assistant.

  • Analyze website performance and improve user experience.

  • Comply with legal obligations.

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4. SHARING OF INFORMATION

We do not sell your personal information. We may share data with trusted third-party service providers (such as website hosting, AI chat platforms, and marketing tools) solely to perform services on our behalf.


5. YOUR CALIFORNIA PRIVACY RIGHTS
As a California-based business, we comply with relevant state privacy laws. You have the right to request access to the personal data we hold about you or request its deletion.


6. CONTACT US
If you have questions about this policy, please contact us at:


The Animal Doctors
461 Page Mill Road, Palo Alto, CA 94306
Phone: 650-325-1343

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